Sometimes things just don’t work out. Let us help!
You can return any unused non-branded products within 30 days from shipping.
Return unused items in their original packaging. Approved returns will be refunded to the original method of payment.
Original shipping charges cannot be refunded. We do not accept returns or exchanges for orders over 30 days. We are unable to accept refunds for countries outside of Canada and the United States.
Please reach out to us at firstname.lastname@example.org if you have any questions about your order.
The following products cannot be returned:
- Personalized wooden and ceramic tap handles
- Sale items
If you receive any damaged or defective product, reach out to us – this may be eligible for a resend or refund.
Follow the instructions in the “How Do I Make a Return” section below and send us a photo of the products that aren't quite right.
How Do I Make a Return?
Don’t worry, it’s simple! Send us an email at email@example.com or let us know using the online chat. Please include:
- Your name and shipping address
- Your order number
- The products and quantity you’d like to return
- The reason why you’re hoping to return it
Our team will take a look at your order and go through the next steps with you.